FAQ

 

WHAT IS BABY BOX UNIVERSITY?+

Baby Box University is a platform established by The Baby Box Co. to provide expecting and new parents with universal access to educational resources and a support system. Developed in conjunction with leading medical experts, Baby Box University includes short form videos, articles, an ‘ask an expert’ feature, e-books and more.

IS THERE A COST FOR BABY BOX UNIVERSITY?+

No, Baby Box University is free for everyone.

DO I HAVE TO HAVE A BABY BOX TO ACCESS BABY BOX UNIVERSITY?+

No, our goal is universal education support for parents. Baby Box University is free for everyone whether or not you have a product from The Baby Box Co.

IS BABY BOX UNIVERSITY CONTENT ONLY AVAILABLE IN ENGLISH?+

Baby Box University content is currently available in English, French, Spanish, Italian, German, Portuguese, Russian, Chinese, Hindi and Arabic. Need a different language? Please send your request to [email protected] and we’ll update our site to accommodate your needs.

WHY DOES BABY BOX UNIVERSITY EMPHASIZE VIDEO CONTENT?+

Literacy is a significant issue in many countries, including first world ones. In the United States alone 14% of Americans cannot read and those percentages spike when broken out by ethnic and socioeconomic factors. Globally, 66 percent of females are illiterate which is why The Baby Box Co. focused on video as the centerpiece of its new education model.

I AM A HEALTHCARE PROVIDER IN AN AREA WHERE LITERACY ISSUES ARE PROHIBITIVE TO PARENTS READING SUFFICIENTLY TO SELECT RELEVANT VIDEO TITLES. HOW DOES BABY BOX UNIVERSITY FUNCTION IN THIS SCENARIO? +

There are certainly areas where literacy issues are so overwhelming that our Baby Box community distributors are concerned parents may be unable to read sufficiently to even select relevant video titles. This is why we have a pre-set video syllabus feature for Baby Box University. Local healthcare professionals are able to pre-select videos that are most relevant for their patients and then can securely login to Baby Box University to ensure that parents in their care have reviewed the videos about safe sleep, breastfeeding, and other crucial parenting education topics in their organization’s syllabus before claiming a free Baby Box.

WHAT IS A BABY BOX UNIVERSITY MEMBERSHIP CARD?+

The Baby Box University membership card helps guide you to the appropriate video syllabus in Baby Box University. If you haven't yet registered, enter the Membership Number from the card when asked during the registration process. If you have already registered, then you can disregard the card.

WHO DO I CONTACT IF I’M HAVING DIFFICULTY WITH THE WEBSITE?+

Email [email protected] for a response within 24 hours.

WHAT IS THE ASK AN EXPERT FEATURE?+

Baby Box University has two “ask an expert” options. The first option is to email your question via the form on the Ask An Expert page in any language for a written response from a qualified expert within 72 hours. Alternatively, there is a 24/7 hotline available for free on the Ask An Expert page that you may call anytime for immediate assistance. Please note that our nurses answering the hotline can only address inquiries in English and Spanish at this time. Also, if you have an urgent life-threatening medical emergency, PLEASE call the emergency services number for your area. The appropriate number to dial is 911 in the United States and a full list of other countries’ emergency numbers is availabl